Troubleshooting

Quick fixes for the issues we hear about most. If nothing here helps, email support@accugo.com with your iOS version, app version, and a description of the problem. The Send Feedback item in the More tab attaches a copy of your local database to the email, which is the fastest way to get a detailed answer.

Sign-in problems

"Unknown Email or Password"

The email/password you entered didn't match. Tap Reset on the failure alert to email a reset link to that address. If the email never arrives, check spam, then verify you're spelling the email exactly the way you registered.

The reset link says "Invalid or expired"

Reset links expire after one hour and can only be used once. If yours has expired or already been used, request a fresh one from the failure alert in the app.

The sign-in prompt never appears on first launch

Recent versions of AccuGo show the sign-in offer once when you first open the app. If you missed it (or chose "Use Offline"), you can open the prompt manually from More → Sign In.

Data and sync

My entries from another device aren't showing up

Pull down on the daily list to manually refresh. If you've just signed in, give the initial sync a few seconds — large histories can take a minute. If still nothing, check that the email shown next to Sign Out matches between devices.

I edited a food and the numbers didn't change in old entries

That's intentional. When you log a meal, AccuGo copies the food's current nutrient values into the entry, so historical totals don't shift if you later refine the food. New entries will use the updated values.

I deleted a food but want it back

Foods are soft-deleted (tombstoned) for sync purposes but disappear from your visible list. To recreate it, start a new food with the same name — AccuGo will treat it as a new entry.

Community search

"No matches" in the community search

Community search needs a working network connection. If you're on flight mode or a flaky Wi-Fi, results will be empty. Switch to mobile data or a different network and try again.

Community results are missing flag icons

Flag icons are downloaded lazily and cached on your device. If they're blank, scroll the row offscreen and back — the app retries on each display. Persistent blanks mean a network problem; restart the app and re-search.

Email export

The email button is greyed out

iOS hasn't been told how to send mail. Open Settings → Mail on your phone and add an account. The email button will activate after a relaunch.

The dietitian got the email but the chart image is missing

Some email providers strip attachments depending on settings. As a workaround, the HTML table in the email body contains the full numbers independently of the chart image — your dietitian still has everything they need.

Notifications

The daily target notification isn't firing PKU

Check three things in order:

1. iOS notifications are allowed for AccuGo (Settings → Notifications → AccuGo).
2. Daily Target Notification in AccuGo's Settings is set to a nutrient (not "None").
3. Daily Target Value in AccuGo's Settings has a non-zero value matching your daily allowance.

Background refresh

iOS controls when background refresh runs. AccuGo asks for the chance — Apple decides. If you want guaranteed-up-to-date data, pull-to-refresh on open. (HCU doesn't request background refresh.)

Submitting feedback

From More → Send Feedback, AccuGo opens an email pre-addressed to support with a copy of your local database attached. The database lets us reproduce most problems quickly. If your problem is with a community food, use the flag/report icon on the food itself instead — that goes through a faster pipeline.